Support

Frequently asked questions

How do I get my “Machine ID” to activate?

Open the app → license activation; the app shows your Machine ID (starts with VTREQ...). Copy it when you buy.

How do I receive my license after buying?

After a successful QR payment your order is confirmed. We sign a token for your Machine ID and send it back; paste it into the app to activate.

How many machines can one license use?

Each license is bound to one Machine ID (one machine). To switch machines, please contact support.

What are the free plan’s limits?

The free version is limited by total video minutes processed. Upgrade to a standard plan for unlimited daily use.

Look up order / license

Both phone and order ID are required for security. The order ID is shown at checkout (like VT...).

Zalo support group

Join the group for the fastest help, update notifications and to chat with the user community.

Zalo support group QR codeJoin the Zalo group
Scan the QR code with Zalo, or tap the button to join

Send a support request

Direct contact
Zalo group: User support group
Facebook: fb.com/Lyha.dl
Phone / Zalo: 0984026450
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